Ohmigod, do I hate Verizon. Every single time I have to deal with them–EVERY SINGLE TIME–they double my blood pressur, fuck everything up, and take hours out of my day when it’s just something simple that could be fixed in minutes.
Their servers are screwed up today. Sometimes my email goes through, sometimes it doesn’t. I tried live chat. Their servers are hosed. So I called. Guy wants me to share my screen. I said okay. But it’s a Java-based app, and I took Java off this system back when that huge security hole happened. I haven’t missed it and don’t want it back. So I said the hell with that. He transfers me to India, where I get a woman with an accent so thick that I have a hard time with it, and I am usually very good with accents. She can’t get my file up. I’m waiting, and waiting, and waiting, and finally I ask, “Can you even help me with my problem? Just transfer me to someone who can.” She tells me she’s waiting for my file to come up. That’s when I lost it, and told her that wasn’t my issue, it was her computer problem, and to transfer me to someone who knew what they were doing. Then she said she knew what she was doing and I lost it even more and went into a rant about how this always happens when I call Verizon. Then I hung up. Because I don’t want my eyes to explode.
OMFG, I hate Verizon. I love their product. I hate their customer service. They once called me FIVE TIMES because a blank order popped out on their end. FIVE TIMES. And then, someone actually came to my door and said he was here to change my Verizon subscription. From a blank order that popped out on THEIR end.
If my condo board would approve satellite, I’d drop Verizon in an instant. An instant.
I’ve had Comcast. Their service sucks, and their customer service is only marginally better.
HATE Verizon. Hate it.