Fictional paper trays
You know, gremlins seem to follow me no matter where I go. At work, at home, anything to do with computers and I just get the most annoying things happening.
My computer was not set up properly in my new department. From the get-go, I had network errors, script errors, and problems logging in. I finally got the Help Desk to send someone on Friday. The guy fixed everything except one password, which is apparently unchangeable, reset my network settings, and fixed it so I could add printers myself, which had somehow gotten screwed up.
Only now I can’t print at all. Because the printer is looking for a printer tray that does not exist.
Everyone on the floor prints to this giant Xerox printer. It has six paper trays: 1,2,3,4, High Speed, and Bypass. My computer is looking for Auto, Top, or Main. It can’t find them when I print. So it puts my job in the hold queue. If I try to release it, it prints my cover page, and then tells me that Auto (or Main, or Top) is empty, and to please fill it with paper. But I can’t. Because the trays do not exist. Doesn’t matter if all the trays are full, it’s still looking for the fictional trays. I tried to fill them with fictional paper, but it didn’t work.
So I called the help desk and went through the usual help desk rigamarole. Favorite part: “Can you find the reset button on the printer and hit it two or three times?” Oh, yeah, sure. It’s only a five-figure high-quality printer that everyone on the floor (and I’m on the executive floor) shares, sure, I’ll disrupt their print jobs. I can’t even find the reset button, if the printer even has one.
She gave me a ticket number and set it to “urgent.”
I’m emailing my documents to my coworkers when I need to print.
Anyone want to take a pool on when the IT guy manages to come out and fix my printing problems? I call Friday.
